Evaluating Reference Services

Evaluating Reference Services

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To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding.To improve performance, library managers should define their librarya#39;s service orientation, set performance measures and ... Information gleaned from the mystery shoppers was useful when assessing customer service trends, staff serviceanbsp;...


Title:Evaluating Reference Services
Author: Jo Bell Whitlatch
Publisher:American Library Association - 2000-01-01
ISBN-13:

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